CLAY SHED

Terms & Conditions

Welcome to Clay Shed! Please read our Terms & Conditions carefully - they help ensure a safe, fair and enjoyable experience for everyone.

1. Bookings & Payment

• All bookings for classes and workshops are made online via our website.

• Prices include VAT (where applicable) and any booking fees.

• Payment confirms your place on the chosen course or workshop.

• Spaces are limited and allocated on a first-come, first-served basis.

• Once your booking is complete, you will receive a confirmation email - ensure your contact information is up to date.

• If payment fails or is incomplete, your booking is not confirmed.

2. Definitions

• Course / Workshop: a scheduled session or series of sessions with a fixed start date and duration.

• Participant: anyone booking a course or attending a workshop.

• Booking date: the date when payment is completed online.

• Start date: the date of the first session in a course or workshop.

3. Cancellations, Refunds & Transfers

Refund Policy

• You may cancel your booking and receive a refund of amounts paid, minus a £15 booking fee, if you cancel 28 days or more before the course start date.

• Requests must be made in writing via info@clayshed.co.uk.

• This is our business-level refund policy and operates alongside, not instead of, any statutory consumer rights that may apply.

Late Bookings / Cancellations (Under 28 Days)

• Bookings made, or cancellations requested, less than 28 days before the course start date are non-refundable under this policy, except where statutory consumer cancellation rights apply.

• By completing a booking or instalment payment, you acknowledge that cancellations inside this window cannot be refunded.

Waitlist / Resale of Places (Under 28 Days Goodwill Policy)

• If you are unable to attend your course, and the course is full, you may request that we attempt to resell your place. This is offered entirely at Clay Shed's discretion and is not guaranteed under any circumstances, regardless of how much notice is given.

• Where we do attempt resale and it succeeds, we will issue a refund of amounts paid minus a £15 booking fee and a £25 administration fee.

• We will only notify you if your place is filled; we cannot provide progress updates.

Transfers to Another Course

• Transfers may be considered more than 28 days before the course start date at Clay Shed's discretion and are subject to availability.

• Requests should be made as early as possible; approval is not guaranteed.

• Transfers may incur additional charges if the new course has a higher fee.

Statutory Rights

Our courses and workshops are supplied on a specific date and fall within the “leisure services with a specific date for performance” exemption under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, meaning the standard 14-day distance-selling cooling-off right does not generally apply to these bookings. Nothing in these terms affects any other statutory right you may have.

4. Instalment Payment Plans

Where offered, courses and workshops may be booked using an instalment plan processed automatically via our website, instead of a single upfront payment. The following terms apply in addition to Section 3. A £15 booking fee applies to any refund issued under this section, covering payment processing costs.

1. Securing your place. Your place is only guaranteed once the deposit shown on your instalment schedule has been received. A confirmation email will be sent once this clears, which forms the official booking date.

2. Payment schedule. The first instalment is processed automatically one month after the deposit is paid, with further instalments processed at one-month intervals thereafter, as set out in your individual payment schedule. Instalment dates are specific to each booking. We allow 2 working days' grace on each instalment for payment processing.

3. Deposit cooling-off period. The deposit is refundable, minus the £15 booking fee, if cancellation is requested in writing within 48 hours of booking. After this 48-hour period, the deposit becomes non-refundable under all circumstances, regardless of when the course start date falls.

4. Instalments after the cooling-off period. Once the 48-hour cooling-off period has passed, the deposit is non-refundable. Any instalments already paid follow the standard cancellation policy in Section 3: refundable (minus the £15 booking fee) only if cancelled 28 or more days before the course start date; non-refundable after this, except where statutory consumer rights apply.

5. Final instalment. If the final instalment (plus grace period) is not received by the date specified in your payment schedule, your place may be released with no refund of instalments already paid.

6. Requesting a cancellation or refund. All requests must be made in writing to info@clayshed.co.uk.

7. Resale to waitlist. Where resale is attempted under Section 3's goodwill policy, this applies to the total amount paid so far, minus the £15 booking fee and £25 administration fee, and remains entirely at Clay Shed's discretion with no guarantee of outcome.

8. Individual schedules. Deposit amount, instalment amounts, due dates, and final payment deadline are confirmed in writing (via automated booking confirmation) for each specific booking and form part of these terms for that booking.

5. Non-Attendance & Lateness

• Classes and workshops run at fixed times and dates.

• If you miss a session or arrive late, we cannot offer replacement studio time, rescheduling, or refunds.

• If you cannot attend due to illness or unforeseen circumstances, please notify us - it helps us manage materials and waiting lists fairly.

6. Gift Cards

• Gift certificates are valid for 12 months from the date of issue.

• They are non-refundable.

• If a course booked with a gift certificate is cancelled by Clay Shed, the certificate will remain valid or be extended for an additional six months.

7. Materials, Firing & Extra Costs

• Large-scale pieces or additional firings may incur a surcharge - your tutor will confirm before proceeding.

• Extra clay or firings are charged at £5 per 1 kg of fired work.

• We take care when handling and firing work, but results cannot be guaranteed.

8. Collecting Your Work

• Finished pieces are usually ready 2–6 weeks after your course.

• You will be notified by email when your work is ready.

• Please collect your work within one month.

• If work is uncollected after one month, and after reasonable attempts to contact you, we may dispose of it due to limited storage space.

• Bring suitable packaging when collecting.

9. Health & Safety

• Follow your tutor's instructions and safe studio practices at all times.

• Familiarise yourself with signage, first-aid points, and emergency exits.

• Ask if you are unsure about any process or equipment.

• Clay Shed is not responsible for injuries caused by failure to follow safety instructions, except where negligence applies.

• We may suspend or remove any participant for serious breaches of safety or conduct rules.

10. Equality, Diversity & Inclusivity

• We maintain a respectful and inclusive community.

• Clay Shed complies with the Equality Act 2010 and will make reasonable adjustments for participants with disabilities or specific needs.

• Please contact us in advance if you require any adjustments.

• The studio is on the ground floor with wheelchair access.

11. Photography & Media

• From time to time, photos or videos may be taken for promotional purposes.

• By attending a course, you consent to being photographed or filmed, unless you notify us otherwise in advance.

12. Data Protection

• Your personal data (name, email, contact details) is used to manage bookings and communications.

• We process data in accordance with GDPR.

13. Force Majeure

• Clay Shed is not responsible for cancellations due to circumstances beyond our control, including extreme weather, government restrictions, or emergencies.

• If a course cannot proceed, you will be offered a full refund or a transfer to another date.

14. Contact & Complaints

• Email: info@clayshed.co.uk

• Address: Unit 6, Lawrence Hill Industrial Estate, Russell Town Avenue BS5 9LT

• We aim to respond within five working days.

• Formal complaints can be submitted in writing if not resolved via email.

15. Liability & Legal

• Clay Shed is not liable for losses or damages beyond what is reasonable and foreseeable.

• Nothing in these terms excludes liability where it would be unlawful to do so.