Clay Shed Terms & Conditions

Effective from: 6th January 2026

Welcome to Clay Shed! Please read our Terms & Conditions carefully - they help ensure a safe, fair and enjoyable experience for everyone.

1. Bookings & Payment

• All bookings for classes and workshops are made online via our website.

• Prices include VAT (where applicable) and any booking fees.

• Payment confirms your place on the chosen course or workshop.

• Spaces are limited and allocated on a first-come, first-served basis.

• Once your booking is complete, you will receive a confirmation email with course details - ensure your contact information is up to date.

• If payment fails or is incomplete, your booking is not confirmed.

2. Definitions

• Course / Workshop: a scheduled session or series of sessions with a fixed start date and duration.

• Participant: anyone booking a course or attending a workshop.

• Booking date: the date when payment is completed online.

• Start date: the date of the first session in a course or workshop.

3. Cancellations, Refunds & Transfers

21-Day Refund Policy (Business Policy)

• You may cancel your booking and receive a full refund minus a £10 booking fee if you cancel 21 days or more before the course start date.

• Requests must be made in writing via info@clayshed.co.uk.

• This is our business-level refund policy and is separate from statutory consumer rights.

Last-Minute Bookings (Under 21 Days)

• Bookings made less than 21 days before the course start date are considered last-minute bookings.

• Last-minute bookings are non-refundable under our policy.

• If the course starts within 14 days of booking, the statutory 14-day right to cancel is waived, because this is a fixed-date service.

• By completing a last-minute booking, you acknowledge and accept that your booking cannot be refunded, even if the course has not yet begun.

Transfers to Another Course

• Transfers may be considered at Clay Shed’s discretion and are subject to availability.

• Requests should be made as early as possible; approval is not guaranteed.

• Transfers may incur additional charges if the new course has a higher fee.

 4. Non-Attendance & Lateness

• Classes and workshops run at fixed times and dates.

• If you miss a session or arrive late, we cannot offer replacement studio time, rescheduling, or refunds.

• If you cannot attend due to illness or unforeseen circumstances, please notify us — it helps us manage materials and waiting lists fairly.

5. Gift Cards

• Gift certificates are valid for 12 months from the date of issue.

• They are non-refundable.

• If a course booked with a gift certificate is cancelled by Clay Shed, the certificate will remain valid or be extended for an additional six months.

6. Materials, Firing & Extra Costs

• Large-scale pieces or additional firings may incur a surcharge - your tutor will confirm before proceeding.

• Extra clay or firings are charged at £5 per 1 kg of fired work.

• We take care when handling and firing work, but results cannot be guaranteed.

7. Collecting Your Work

• Finished pieces are usually ready 2–6 weeks after your course.

• You will be notified by email when your work is ready.

• Please collect your work within one month.

• If work is uncollected after one month, and after reasonable attempts to contact you, we may dispose of it due to limited storage space.

• Bring suitable packaging when collecting.

8. Health & Safety

• Follow your tutor’s instructions and safe studio practices at all times.

• Familiarise yourself with signage, first-aid points, and emergency exits.

• Ask if you are unsure about any process or equipment.

• Clay Shed is not responsible for injuries caused by failure to follow safety instructions, except where negligence applies.

• We may suspend or remove any participant for serious breaches of safety or conduct rules.

9. Equality, Diversity & Inclusivity

• We maintain a respectful and inclusive community.

• Clay Shed complies with the Equality Act 2010 and will make reasonable adjustments for participants with disabilities or specific needs.

• Please contact us in advance if you require any adjustments.

• The studio is on the ground floor with wheelchair access, although our toilet facilities are narrow.

10. Photography & Media

• From time to time, photos or videos may be taken for promotional purposes.

• By attending a course, you consent to being photographed or filmed, unless you notify us otherwise in advance.

11. Data Protection

• Your personal data (name, email, contact details) is used to manage bookings and communications.

• We process data in accordance with GDPR.

12. Force Majeure

• Clay Shed is not responsible for cancellations due to circumstances beyond our control, including extreme weather, government restrictions, or emergencies.

• If a course cannot proceed, you will be offered a full refund or a transfer to another date.

13. Contact & Complaints

• Email: info@clayshed.co.uk

• Address: Unit 6, Lawrence Hill Industrial Estate, Russell Town Avenue BS59LT

• We aim to respond within five working days.

• Formal complaints can be submitted in writing if not resolved via email.

14. Liability & Legal

• Clay Shed is not liable for losses or damages beyond what is reasonable and foreseeable.

• Nothing in these terms excludes liability where it would be unlawful to do so.

• These Terms & Conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.